RoadTrucker's Return Policy Save your box, as any Returned item MUST be in the original box and EVERYTHING MUST be Included, or your Return will be Rejected by some Manufacturers. Note: The term Restocking Fee, as used by RoadTrucker® includes several Cost associated with a Return. i.e. Credit Card fees, vendor restocking fees charged to RoadTrucker®, etc. All Request for an RA (Return Authorization, Must be documented via Email, with a brief description of the reason for the return. You are welcome to call to check if we received it, if you do not get a reply back by the following morning. We normally reply within the hour or by the end of the day, at the latest. Please do not call our presales line for a return. We have a support team that needs to pull your records and FAX for the RA. Please have respect for our Return Process. We send every customer an email asking them to "SAVE" it, so they can reply back to us with any issue they may have. We are an online business and work hard to provide services that many other stores do not. If your computer is down, ask a friend to send us an email, or stop at an internet store or library or any of the free wireless hotspots. Products That Cannot be Returned to RoadTrucker®: There are No Returns for Galaxy 10 Meter Radios, nor No Returns for Vu Qube Portable Satellite Antenna. Galaxy Radio and King Controls (Wallace Technologies) test each product and want all issues referred to them directly, so you Must Contact the Manufacturer and Not RoadTrucker®. See Galaxy Contact Information here. See King Controls Contact Information here. There are No Returns for Open Electronics (GPS, TrackStick, TireStat, Visionstat, Sensestat, etc) Does not include Electrical items like TV/DVD players, which can be returned within 30 days from date of purchase. Note: For those purchasing a Truck GPS, we will wave the No Return Policy on open electronics, for a Limited Return period of 14 days from purchase or 5 days from delivery with a 15% restocking fee, regardless of the reason for the return. This applies to the Teletype, Cobra, Rand McNally, Garmin & PC*Miler GPS & CoPilot Truck GPS ONLY. There are No Returns for 12 Volt Heaters, nor No Returns for 12 Volt Electric Blankets. There are No Returns on any Engel Fridge/Freezer, once you put any food or beverage in them. No Exceptions RoadTrucker®'S PROMISE OF SATISFACTION* Straight Returns: You must Request a Return Authorization Via eMail for all Returns If you are not satisfied* with your Purchase for any reason, simply Request a Return Authorization via email & return it with the RA clearly marked, to the Address we provide, Shipping Pre Paid, in the complete and original packaging (together with all accessories and manuals) with your Original Order Number (if you have it) and Return Authorization Number (Request via Email - You can use this form) within 30 days of the date of purchase. See exceptions above. We will Gladly Refund the Cost of the item, less a 15% Restocking Fee. Note: We may at times, at our discretion, pay 5% for you. Do NOT Send Returns to North Carolina. A 25% Restocking Fee Will be Charged for any Return Sent to Our Offices. It is best to wait for us to send you the proper address. along with your RA#. *Any Electronics must be returned within 14 days of purchase. Manufacturers will not accept returns of non-defective opened electronics. Any Electronics that are defective may be exchanged for the identical item only, within the 14 Day Return Period. There is no Refund for Open Electronics. See above section for non returnable items. Please Note: Any exceptions will be noted on the Ad copy for that product. Straight Returns Where You Received Free Shipping: On items returned that included Free Ground Shipping or Free or Partial Free Freight, we will refund your money less the Amount it Cost to ship it to you and a 15% Restocking fee. Please Note: This Amount can be 2 times what we charged you for freight on large items. For Cobra, Rand McNally, Garmin, PC*Miler, TeleType & Co-Pilot GPS, it is a flat $15. For Logbooks, it is a flat $25 per box. For the Vu Qube it is a flat $35. For the larger 12-Volt Engel Fridge Freezers, it can be as high as $200 if you live in Washington or California. Please note: Packages refused, or undeliverable are returns. You are responsible for Pre-Paying your Shipping when sending an Item back, after Requesting and Receiving a Return Authorization Via eMail. You are also responsible for Checking Your Package Immediately for Damage. If you find that an item has arrived damaged, you may request a shipping document for Returning the item, for a Replacement only, within 10 days of your order or 7 days of delivery. Any customer paying postage for returning an item can request free shipping (up to $15) on their following order, after the completion of the Return, if they Requested an RA. Cancelled Orders: Any order cancelled before the credit card is charged will NOT incur a fee, however, once your card has been charged, there will be a 10% fee to cover the Cost of Processing. We must pay for both the charge and the refund. See our FAQ "Why did you Stop Accepting American Express Credit Cards?". Any order cancelled after it has shipped will be charged a 15% restock/processing fee. Almost all distributors charge a 15% restocking. Shipping Refunds: In general, we do not refund shipping cost. Shipping is equivalent to the cost of driving to and from your local store and you do not ask them to refund your gas, oil and vehicle wear and tear. There are exception, where we will pay for Ground Shipping ONLY. Under no circumstances will we refund you for convenience shipping (Overnight, 2-day, 3-day, etc). If you decide to convenience ship (other than ground), you do it at your own risk. Even if the item is faulty or not the correct item, we will only be responsible for Ground shipping. The exceptions are as follows: If we or one of our distributors sends you the wrong item, you have 14 days to let us know and we will send you a prepaid shipping document, so that you can conveniently send it back.
If you receive a damage product and you contact us within 10 days of your order or 7 days of delivery, we will send you a prepaid shipping document, so that you can conveniently send it back. Any time after the 10 day period, it will have to com back as a warranty repair or exchange.
90-Day Warranty Replacement: You must Request a Return Authorization Via eMail for all Returns We will gladly Replace or Repair an item within 90-Days of Purchase. Any customer paying postage for returning an item can request free shipping (up to $15) on their following order, after the completion of the Return, if they Requested an RA. You are responsible for Pre-Paying your Shipping when sending an Item back, after Requesting and Receiving a Return Authorization Via eMail. You are also responsible for Checking Your Package Immediately for Damage. If you find that an item has arrived damaged, you may request a shipping document for Returning the item, for a Replacement only, within 14 days of your order or 7 days of delivery. Each Manufacturer has their own Refund Policy, as well as their own Return Policy. RoadTrucker® has standardized the first 30 days of the Refund Policy and Return Policy with a 30-day Money-Back Guarantee* on everything except for electronics, 12-Volt Blankets and 12-Volt Heaters, which have a tighter Return Policy and Refund Policy. As stated above, electronics have a 14 day Refund Policy provided the package is unopened and 90-days for our Exchange Policy for Opened Packages. After this initial period, you may still have a Manufacturer's Warrantee. For example Galaxy has a 2-year Warrantee and King Controls has a 1 Year Parts & Year Labor Warrantee. Note: Galaxy Radios have a no return policy and No Money-Back Guarantee. Your radio can be returned for repair or replacement only through Galaxy directly. http://galaxyradios.com/warranty.html. Note: King Controls have a No Return policy and No Money-Back Guarantee. Your Vu Qube can be returned for repair or replacement only through King Controls directly. Please Note: Everyone looses on a return, so please be responsible for your decision to order. When a product is returned, there are several costs involved, which are an unfortunate side effect of ordering online (or anywhere for that matter). Credit card processing alone can account for 4% or more for the original charge and another 4% for the refund; shipping the product to the customer and another shipping charge to send it back; and in addition most manufacturers and distributors charges a 15% Restocking fee. On a $100 item that amounts to about $23 Plus the cost of shipping the item twice. If shipping is $12, the total cost would be $47 or 47% of the order (almost 1/2). You can see why it is beneficial to make sure you are ordering the correct item that you want. Unfortunately a return cannot be avoided when there are problems. Think of Shipping as the Equivalent of Driving To and From the Store. You save on Gas, Oil and Wear & Tear on Your Vehicle, not to mention an Hour or so of your driving time and another 1/2 hour (or Hour) standing in the Return Line. Packages must be returned Pre-Paid (You Pay for Shipping) as our Vendors do not accept C.O.D. | 
