Hi Terry,
I am sorry of I overlooked these nice comments from you. We have really been slammed. Your comments are very much appreciated and I just wanted to make sure you knew that. Thanks Frank

Frank
My Naxa 13.3" dc television arrived and i hooked it up today and it is everything you said it would be. I am very happy with my purchase and glad i waited out the backorder to do business with a fine company like yours..... I wish you much success in your ventures and hope everything positive comes your way.......:) Thanks again for taking the time to talk to me and will be back to your store when the need arrises.

Joseph Zuppa
Reading, PA

Hi Joseph,
Thank you. We always appreciate when our customers take their valuable time and send us Kudos for a job well done. Glad you like the NAXA. It is indeed a great little (big) TV/DVD with many Inputs and an excellent picture. Enjoy. Frank

Hi Frank,
I received the Skyworth 22" TV last week and this Weds I brought it to my camp in Vermont. I have only 12 Volt batteries for power and gas lights. The camp is at 1700' on the mountain, I installed a 100 mile range large antenna on the roof. The Skyworth is everything you said it would be. The Picture and sound are perfect. Thank you for the tips you sent they were very helpful. I appreciate you keeping me informed about its arrival and this note. I will let my friends and others know about your good business practices and merchandise. Thank you Again,

John Thompson
Mansfield, MA

Hi John,

Thanks John,
We try to treat our customers the way we want to be treated and with a very small exception, they very much appreciate us, as you do. We did have 1 customer who said he was disappointed that the DVD was actually on the Right side, but he did not want to return it (at our expense) for a Supersonic 22" TV/DVD with the DVD on the Left. By the way, we went ahead and purchased the 22" Skyworth TV/DVD just to make sure we finally got it right. Really a very nice TV. Don't forget you have a 1 year warranty, but we find the Skyworth holds up very well and I think this new 22" is the best Skyworth yet because of the surge & low voltage circuitry. I talked with Skyworth's North American president and suggested they work on a 12 Volt TV that runs on voltages from 10 to 14 to work with high output alternators and low battery situations where you must run off the battery alone. Enjoy. Frank Editor's Note: Thankfully that customer did not exchange it for the Supersonic. We fond that they made a mistake in their manual and that DVD was also on the right sire. Sheesh... Some days, you just can't win..:o)
 

Hi Frank,
Thank you for your reply. It was very helpful. Having been in business myself, I DO understand about returns and that's why I asked. I figured, the worst you could do was so "no". LOL Since I last emailed you, I rode with my husband in his truck and now I will be using the seat in the passengers seat. My back hurt so bad after just one load around town!! So not all was lost! I will be using it!! Thank you guys for all you do for making life easier for the ones on the road. My husband ran 12 convenient stores most of his life and is now driving a truck and loving every minute of it. He says "he traded his office view of the golf course for a bigger view of the world". God Bless You.

Marci Dameron
Crawford, TX

Hi Marci,
I wanted to make sure I answered your email because of the understanding and acceptance of the Return policy. We have seen irresponsible and insecure customers go out of their way to blame us and give us a bad review and basically go to war, solely because they did not get their own way, when they wanted to violate the Return Policy. When you ask someone for something and they can only say yes, it is not really asking. It is demanding under the guise of asking. More people need to grow up and be like you. Your right, it never hurts to ask, but when we ask, like you, we should always allow the other person to decline. To me, it is the only acceptable human behavior. Hopefully others will emulate you and in dong so will make the life of their loved ones much easier, since any intelligent person realizes sooner or later, that we do not switch off ignorance, just because we go home. We must always try to act with dignity, honestly and respect, if we ever hope to be a good family person. Thank you again. By the way, I use one of those seats in my office. I have had lower back pains for years and since using the AirHawk, I have not had any back problems. It really does make a significant difference. I also use one of these waist-belts that you see on the home depot people. They are cheap and help give the spine support. Frank
 

Very POOR! Rude people, talked down to me and would not listen. Thank God I cancelled my order.

Ralph W Shaw
South Berwick, ME

Ralph,

The only Rude and disrespectful person was you, Ralph. You ordered a small TV, then called to request we change that to a larger TV. You talked to Marissa. Everyone (and I mean everyone) who knows or has ever met Marissa knows she is one of the sweetest people on the planet. She was NOT Rude Ralph and she did listen to you, over and over and over again. Marissa tired to tell you that the difference in price was an extra $112.33. But you had it in your mind that the difference between $279.96 and $167.63 was $100.95. We have 3d graders in this country that can subtract better than that.  I was sitting right next to Marissa and I could hear every word you said to her. You were talking very loud and aggressive and in my opinion you were abusive to her. You kept interrupting her and telling her she was wrong and the difference should be $100.95. You must have repeated that at least 1/2 dozen times. Well she was not wrong Ralph, you were. My advice to you, is to grow up and  learn to respect woman. Frank. (Editors Note: Ralph ran out to Google and gave us a low mark. And that is ok, because we are still doing just fine, but I'm betting Ralph is still struggling with 3d grade math).
 

All this information is Awesome!!! to be honest with you when i first opened this i thought .. HERE we go.. bad news! I was amazed as i read on.. This is something i have never experienced when ordering from anywhere. Thank you so much for all this information as i'm sure it will help. I was a bit leary about ordering last night from this unknown site but when i searched on Sears website and couldn't really find what i was looking for the "personal shopper" chat feature on the Sears website directed me to your site. I will be looking forward to getting the tv and will be sure to follow all your instructions! Thank you again for taking the time to send the information! Have a safe holiday weekend!

Diane King
Lisbon Falls, Maine

Hi Diane,
I am impressed that Sears would recommend us. They are a pretty big chain. We have also had Circuit City and other large chains recommend us. Marissa and I decided to write tips on the TVS, Vu Qubes and Trucker GPS, because we find that many people have a bit of trouble with them. We started with the TVS because the instructions that come with them can be a bit confusing. Our basic goal at RoadTrucker is to offer the type of service that we would like to have when we shop and make a purchase ourselves. Unlike most internet stores, we actually buy the products and test them, go to the product shows and stock many of the products we sell. We understand the products and we understand the business. It is probably why we are 1 of the few Google 5 star Stores on the internet. Enjoy your new 19" Skyworth. It is one of our favorite TVS. Frank

Editor's Note: Diane was referring to the email tips we send to customers who purchase one of the LCD TVs. We also send a tips email for the Vu Qubes and the Trucker GPS.
 

I am so glad you are a patient man. I checked all I could check and finally decided to box it up. The thing that was throwing me is that our other one I can leave both ac and dc plugs in and it changes automatically in the TV. Well when I hooked up the other TV after all the messing around, and plugged in just the dc, it would not work. This gave me an idea. I unboxed the other one, unplugged the RV from the ac and plugged in the TV. I have sound and a great picture. Now I know, one or the other, not both. Thankyou again for all the ideas. It made me think about some things anyway. You are great to do business with.

Georgia Cox

Union, OR

I don't quite understand what your talking about, but if I were to guess, I would say that when you plug into the 120 volt power source, it automatically shuts off the 12 Volt system. Not sure, unless I look at it. If this is the case, I do not understand why you were able to get a picture, unless it just interferes with the 12 Volt source a little. Anyway, as many of the Skyworths we have sold and also bought ourselves, we know it is an excellent TV. We even have a 32" 120 volt Skyworth. It is our favorite TV. Glad you got it working. Enjoy.. Frank

Editor's Note: Georgia was not getting sound using the 12 Volt adaptor, but did get sound with the 120 Volt adaptor. This means the TV was good, but we still needed to help her solve her problem, so several emails were sent back & forth.
 

Frank,
Thank you very much for handling my order for an Engel MT35. I ordered it Friday, Engel shipped it Monday and the UPS guy delivered it today (Wednesday - 05/13/09). You and your staff are the greatest.

Jerry Jones
Black Mountain, NC

Your welcome Jerry. You will find the Engel is by far the best product you have ever purchased. Enjoy your Engel. Frank
 

Hi Frank, Thank you very much for all the time and information you gave me on the phone. Your first hand experience is just what I needed to make the decision to go ahead. All the best.

Orion Crawford.

Cedar Crest, NM

Your Welcome and enjoy your new MT80 & TwoZone Orion. It has already been shipped and is on it's way. Frank
 

Frank, I received the replacement mudflaps and I just want to thank you for your generous and rapid response to my problem. That level of integrity and customer service is becomming rare these days and is sincerely appreciated.

Dennis Reed

Portage, MI

You are welcome Dennis. Frank
 

8/12/09 11:23 AM

In May, I paid $1979 to Frank at Roadtrucker.com for Engel and TwoZone refrigeration equipment. Included was $321 for insulation covers for each unit. I've been unable to get near the insulation covers because they give me a headache and put me into a stupor. I've aired them out over the summer, but that hasn't helped.

Frank was the friendliest, most personable retailer I'd met in a long time when I was buying this equipment. However, when I called to explain this problem, he was entirely different -- he told me I could throw the covers away or give them to a friend. When I asked for contact information for the two manufacturers, he gave me his email address, told me to "have a nice day," and hung up on me.
 

Orion Crawford

Cedar Crest, NM

Yes Orion, but you set me up by continually repeating "What am I supposed to do with these covers". And what I said was "it is really is not ours to say. You can do whatever you want with them. Throw them away, give them to a friend, sell them on eBay or anything else.

I told you to have a nice day and hung up the phone, because I found you to be very repetitive and aggravating and felt it best to terminate the conversation. You know very well you were going to continue to beat on me until I told you to shove them where the sun don't shine. I chose not to do that. You had 30 days to return the items. You took 3 months. That's irresponsible. If you were a remotely reasonable person, you would not have even called, let alone try and stick me for $321. 

I am sorry you have allergies, but good grief man it was 3 months after you bought them.  Get some allergy shots! Frank
 

thank you so much for the prompt service re:my order RC5117202.your selection was very good,and the product arrived,"as advertised"

richard legault
port saint lucie, florida

Thanks Richard, Sorry for the late reply. We have been on the road to new product shows. We always appreciate it when customers recognize the extra effort they receive at RoadTrucker.com. Frank
 

I got the Vu Qube from RoadTrucker and it arrived in two days, awsome shipping. Also the person I talked to on the phone was very helpfull on answering all my questions, very knowledgable. If you are thinking about buying a Vu Qube you will not regret your purchase, I love it keeps me from going outside and setting up a dish in the cold weather. Here is some usefull info on the Vu Qube you don't need to put it outside I keep mine on the top bunk strapped down you just gotta make sure your truck is pointed south and you will find the satilite. Also I'm driving a freightliner condo cab but the top is made of fiberglass. If you put the Vu Qube on the dash when you park it works there. RoadTrucker love your site and I will be buying from you again, and if you have a suggestion on a new 40 quart cooler. I had the Coleman and it broke within a year so something else with about the same price range. Thanks again RoadTrucker.  Sincerly

Nowyll Trippe
Norwalk, OH

First thanks so much for the nice comments and appreciation. You are the customer we are in business for. As for the Cooler, we recommend the Koolatron's that say 1 year warranty. Basically the numbers that start with a "P". If your a long hauler, we definitely recommend at least taking a serious look at the Engel 12 Volt Refrigerator Freezer. They are the very best that are available anywhere. Frank.
 

wow what a hell of a good site for us truckers. just bought a tv dvd player. planning ojn getting sate antenna and blanketwe do not have apu systems so this will come in handy. will come to your site for all my truck needs again thank you penny aka squirt.

Penny Campbell
Indiana

Thanks Penny,
We do spend a lot of time on our website, in addition to checking out products and trying to find the best of them whenever we can. Frank
 

Frank,
I worked in Customer Service for 38 years and its the personal service that makes the difference! Thanks for your quick response.

Joel Webb

Youngsville, NC

Hi Joel,
Thanks for the appreciation. We are actually on the road this month, but we still try to provide a decent level of service, even when we are traveling to the new product shows. My emails to AirHawk have bounced back, so they may be having trouble with their server. I will try and call them today and get back to you. Sorry for the delay. Frank
 

Frank,
Just wanted to let you know that I received the shipment this PM. Everything was as advertised. Thanks for your excellent service. I will keep you in mind when it comes time to make another purchase.

Tony Fulcher
Morehead City, NC

What can we say? We love the people who take the time to say nice things about our business and service  Frank.
 

Frank and Melissa,
Thanks for the update. You guys ROCK!!!
 

John Lastocy
Belmont, MI

We try to give the type of info that I want when I shop for a product. Your comment is Much appreciated John. We try to provide excellent customer service and always appreciate it when out customers see that. Frank  Editor Note: We send out a tips email to help customers get oriented and set up products that tend to be a bit complex. John is referring to that email.
 

Hi, I just want to thank you very much for the helpful info! It's a gift for my husband and wasn't sure what I needed to complete the package, you answered all my questions! Thanks so much, you have great customer service! Sincerely,

Kim Mecham
Seattle, WA

Your welcome Kim,
We try to give the type of info that I want when I shop for a product. Frank

Howdy, I am looking for more info on the power consumption of the Engel coolers. Power consumtion versus outside temps over time. .. ie how much power will it take a day (watt/hours) if outside temp is 75F to cool interior temps to 40F or 0F. How can I get in touch with the manufacturer directly? Also, is it possible to add insulation to increase efficiency and thus lower power consumtion? You have a great site with lots of information. Good job. Thanks

Bennett Verbeck
Brooks, ME

Hi Bennett,
The Engel is by far, the most efficient unit you will find anywhere. It also has a very efficient cover that does help keep it's internal temperature. Although it is unlikely that you really need the information your asking for, I will be glad to provide it, but you need to let me know which Engel you are interested in. As far as the manufacturer, they are in different parts of the world, depending on the unit your interested in. There is No manufacturer located in the US. Thanks for the compliments. I do
spend a lot of time updating the website and we purchase and evaluate many of the products we sell. We have never evaluated a product as good as the Engel 12 Volt Fridge/Freezers. Frank.
Editors Note: We thought this was a bit much for a customer to be asking and it was interesting that we never heard from Bennett again.

just got off the phone with you frank, and i was very impressed with your help... james{jim} mcmackin about the vu cube portable.....

James Mcmackin
Jacksonville, TN

Hi James,
Thanks for the feedback. It is always appreciated. Drive carefully. Frank

Thank you very much for the fast and friendly service.I already received the product and plan on further shopping with you.

Keith Pirillo
Oceanside, CA

Hi Keith,
Than you. We do try our best and will certainly try not to change your opinion. Enjoy the Skyworth. We have a 19" Skyworth also a 26" Skyworth (not 12 Volt) and rely like the brand. Frank
 

Your service is incredible. I bought the Engel 12-Volt AC/DC 34 Quart Fridge-Freezer and it was delivered to our door in less than 72 hours. I plugged it in using the AC and put some water in a plastic container to check it out -- from startup to ice forming in about 90 minutes. This is exactly what I wanted -- seriously heavy duty. I had 27 years in the military and this seems rugged enough for military use. THANK YOU!

Roger Philipsek
Deatsville,  AL

Hi Roger,
Many thanks for the nice comment Roger and we definitely agree with you on the high quality of the Engels. enjoy. Frank
 

Thanks for the great service and a supreme product! answered my inquiry not only with email but phone call and shipping was fast came in perfect condition all around a very professional company! Thanks CG

Chris Greenup
Encinitas, CA

Hi Chris,
Thank you for your kind words. We do work hard at providing the kind of service we want for ourselves and thankfully the overwhelming percentage of our customer are very appreciative, like you are. We did have an advantage though, as we shipped your Engle MT45 from here in Wilmington, so we had control over the process. Thanks again and enjoy your Engel, the very best product we have ever researched. Frank & Marissa

Thanks, guys. This TV rocks. We were camping with no electricity and it was a hit with the kids. It ran forever with the DVD player running and hardly drained the motor home battery. Thanks for getting it to us so quickly. You guys rock too!

Dave Reppas
Roseville, CA

Hi Dave,
Thanks for the great feedback. We often get questions on battery life, and it is hard to answer. Do you mind sending us the battery information? Amp hour, make, and also the approximate temperature of use and approximate age of the battery. Was it only 1 battery? Maybe approximate hours of use for how many days. These real world test are much more valuable them then the sales pitches are. I am sure others would like to know. Thanks again for taking the time to give us real feedback. Frank
 

Thanks for the great customer service, Frank!

Jeff Florian
Henderson, TX

Hi Jeff,
What can I say, besides Thanks? Frank

Hi Frank,
WOW, was that fast !!! I just got my Naxa TV. Can't wait to try it out. I am leaving for the lake in an hour or so. Thanks so much for your long email about the TV. I am printing it to take it with us. I'll let you know but I'm sure we will love it. It's so light weight !!! Your customer service is awesome !!! Keep it up !!!

Melanie and Chesley Campbell
Timberlake, NC

Hi Melanie and Chesley,
Thank you for the feedback. It is always nice to know that extra effort we try to make is appreciated. Enjoy the NAXA. We found ours to be a real pleasure. It also seems to pick up the digital channels better than our 52". Frank
 

Editor's Note: Melanie is talking about the email we send to our customers explaining how the TV is set-up out of the box, a little about the analog/digital and also how to set it up the easiest.

Thank you for such a professional educational email. I own a membership in a 468 lot campground and will be showing everyone there my new TV and recommending your web site for all our rv camping needs.

Darla Marshall
Des Moinse, WA

Hi Darla,
We try to provide our customers with the information we feel we would want when we make a purchase. Thanks for the nice comments. Frank

Editor's Note: Darla responded to a email we send to help our customers understand, set-up and use a product (12 Volt AudioVox LCD TV) with the least amount of effort.

Two things first the Engle is great your service was great. Thank you frank

#2 How do I reg. this Engle for warrenty ? And PS I will be ordering the Vu Qube from you at months end Jay

Jay Clark
Morgan Hill, CA

Hi Jay,
You do not have to register the Engel. Here is the warranty page. http://www.i-m-d.com/engel/1warranty.htm. We have never had one go bad, but we had 1 that got the wrong compressor and they replaced it without any question, and did it immediately. Frank

p.s. You will like that Vu Qube. We get a lot of good feedback on it.

Frank:
Thank you so much so all your efforts. Got the replacement tv on Friday. Have been using it and testing all its functions - everything in great shape. I really appreciate all you did to keep the return process smooth and quick. And I'm delighted with the NAXA.

Karen Wheeless
Alexandria, VA

Hi Karen,
Yes, I thought the 13" NAXA LCD was the best of the TVS when it came to understanding the setup. It looks very nice and has a great picture. I was surprised that it actually had an HDMI connector for HD & BlueRay. Enjoy. Frank

Thankyou for being the company that your web site portrayed

Dave Chriswell
Clarence, NY

Editor's Note: Dave's Power Supply topped working and we sent him a replacement.

I was abrupt with the gentleman that answered the phone at RoadTrucker this a.m. (July 12th) - I do apologize. I was calling from Canada about a 12v coffee maker of which the purchase price was taken from my credit card but no product seemed to be forthcoming and no order seemed to exist. Whomever I talked to was extremely nice, understanding and helpful. The problem has been rectified and all is well. We were both victims of Google's way of doing things - they have not yet refunded the purchase price of the coffeemaker but will be doing so within 24 hours. They used an old, old email & credit card for me, ignoring the new information I had submitted with my recent order. My irritation should have been directed at them, not RoadTrucker. I have since reordered the product using the information the should have been used to start with and look forward to receiving the coffeemaker post-haste!Again my thanks to the kind gentleman on the phone who probably had the right to hang up on me but just didn't.

Sid Leavitt

Babb, MT

Everyone makes mistakes, and most slink off into the corner, but NOT Sid, who compensated with class.

Recieved the new one. Thanks for excellent service.

Ron Little
Rockport, TX

Editor's Note: Ron received a faulty Battery Saver. We had Koolatron send him a replacement.

Hi All,
What a nice site. I was looking for 12 volt stuff and ran across your site. Hope all is well. I did pass your link along to others. We have DC backup and also use it in blast shelters and field medical stations. Best regards,

Chuck Fenwick, Dir, Medical Corps
Belle Valley, OH

Hi Chuck,
Not sure if I responded and said thank you, but just incase, I appreciate the comments and the links. Frank

Keep up the good work. Your website and quick delivery is outstanding.

Barbara Stone
Stone Trucking
Park Hall, MD

Thank you Barbara. We do put a lot of work into it and the business. drive carefully. Frank

Hey Frank - just a note to say we received our order today just as expected - thank you for all your help, Melanie

Melanie D French
Astatula, FL

Your welcome, Melanie. let us know how you like your new Vu Qube. They are just awesome, aren't they? Frank

Hi Frank & Marrisa, Hope I got that right! I spoke with you today concerning the 12v sandwich toaster. What a wonderful business you have! I enjoyed the visit Frank and also all the info on your other products. I wish I could have visited longer........ (I had customers arrive in my store) I felt I was in YOUR store, thank you! I look forward to receiving my sandwich toaster and using it on the Trail Heads after riding all day, great end to the day. I will also use use it for roadtrips!! I will be back to purchase a cooler very soon, plus other things....... I am grateful to Road Pro UK for giving me your link, I'm afraid I missed it when I 'googled' but it all worked out very well. Have you thought of using PayPal as one of your payment options? That can be a LOT less expensive for the customer than the credit card system and you get your payments right away if it's out of the bank account as well as by card (not sure about your end though). Just a thought..... Oh, your website is great and easy to navigate! Those picky people should get a life!!

You guys go above and beyond customer service it's a shame there are folks out there that don't appreciate that rare commodity. I will most certainly be getting a cooler from you shortly. I wrote back to Andrew at RoadPro.co.uk and thanked him for putting me in touch with you! I now join the ranks of folks who are delighted with you and your products, It is definitely true what another happy customer said, you DO provide stuff you can't find elsewhere. I sent your link to others I know would be interested in your products. Thank you again Frank, Marrissa and Tina.
 

Wendy Case

Cove, OR

Hi Windy,

I see you want to be added to our customer feedback page.. :o) Actually there is no difference in expense for the customer, regardless of whether they use Paypal, Google Check out or the CC directly. That fee is not directly passed on to the customer. We have purchased a shipping cart with source code, but that is a major change and we need to take out time and make sure we get it right before moving to it. Then we will not be held captive by our shopping cart vendor and we can add, those options. Thanks for the nice comments. We are also thinking of having a wall of shame page for those (thankfully) very few customers who really do overstep their boundaries. We actually had one guy threaten to come up and hit the gal who answered our phones with a pipe. He had made 2 returns to 2 different stores and thought we did not refund
him (which we did). But I will save the rest of the story for our wall of shame which he will appear right at the top. Frank

Editor's Note: Since then, we have added Google Checkout and will probably add PayPal later this year.

received order, thank you...waiting to get rv back from dealer after a page of small repairs...can't wait to try it upon return of rv. Thanks for the help and great service!

Elizabeth Knowles
Bryson, TX

Wonderful Elizabeth. I hope you have years for reliable use and enjoyment from it. Frank

Frank,
Just to let you know that I received the VU Qube today and it works great. Thanks for your excellent customer service. Also, thanks for telling the old guy to settle down and relax! CHEERS!!

Ian Cameron
Vernon, Ontario, Canada

Hi Ian,
Always like to hear things are going well for our customers and our products. I hope you and Linda have many years of good reliable service. Frank

I ordered a Magnavox 12V TV with the new digital tuner as I need to upgrade for my cabin that is in the Alaska bush 100 miles from the nearest road & power grid. I was really happy to see the TV on my doorstep in Anchorage in 3 days. I put it in a sled to take out to my ski plane, flew it out to my lake, snowmachined it up to my cabin. Plugged it in to my 12v grid, hooked up the antenna cable and WOW... Best picture I have ever had... Thanks RoadTrucker you guys rock. My friend who lives out there saw mine so I am ordering him one today to take out to him next week!!

Michael Schoder
Anchorage, AK

Hi Michael,
You mean Memorex, don't you.. :O). If you think that is a good picture, you should see the Skyworth LCD. I am glad it is working well for you, especially way up there in the cold. I have to admit, this is an interesting one worth adding to the website. And thanks for understanding that delivery is UPS 2-Day Air. Customers like you are always appreciated. Frank

Hi Frank, I talked to you on the phone today about my order. Thanks for the good service and the phone call. It was pleasant dealing with you. I guess as were speaking UPS must have been knocking on my door. My order was delivered today. I will definitely be using you again. Charles

Charles Shanefelter
Navato, CA

Thank you Charles, we pretty much answer our phones from about 6 in the morning to about 12, 1 or 2 in morning. Marissa is an early bird and I am a late owl. The first quarter we are a little slow, as we travel to Asia. We try and make sure we have telephone support and we make sure we log on at least once a day while we are gone. It used to be a sparse season, but it has been growing quite a lot. We appreciate your comments. Frank

Order Koolatron P85 12VDC Cooler late Saturday evening July 21 along with Battery Power Saver and 120 V AC/DC converter and asked for FedEx Ground Shipping. Found your company on a Google Search. Pleasantly susprised today when it arrived on July 26 and everything was there. I plugged it in to the 120 V AC/DC converter and it went from 77 degrees F to 38.5 degress in 4 hours. My wife said load that beast into her SUV, plugged it in to the 12v DC and the way she went to the Meat Locker. No more loading ice into a cooler before she goes shopping and losing 25 % of cooler space. GREAT service, speedy handling of order, and a GREAT PRICE. Looking forward to using Road Trucker for other items.

David and Diane Bowling
Decatur, IL

Hi David & Diane,
We always appreciate hearing from our customers, especially when we do the job right. We process orders every day, answer the telephone and every email in an effort to sustain the quality service that we feel our customers deserve. We can't always get it right, but a high percentage of the time we do. Thank you for your thoughtful words and for taking the time to let us know. We love those Koolatron Cooler as they certainly cool better than anything else we have found.

Frank & Marissa.

Hello Frank, Thanks very much for taking care of this so quickly...I've always believed that customer service is 90% of a sale and you certainly given that thought new meaning...I look forward to doing more business with Road Trucker in the future. Thanks Again, Regards,

Jim Healy
Chepachet, RI

Thanks Jim. Naturally it is always nice to be appreciated.

Frank

I received the power supply today Thursday, in time for our bike trip out West. I am very happy with the cooler. Thanks for your prompt response. I will refer you to my friends. Have a good day.

David Becker

Slinger, WI

Thanks Dave,

We do pay a lot of attention to our business.

Frank

Frank, Thanks again for all of your help on the phone. You guys have the best web site, and I am sure I'll be back another time. Do you happen to have a tracking number for this order.

Hi again, Never mind, I just realized I can get it from your awesome web site. (As a suggestion you should stick that "track your order" link into the order confirmation email, or just mention that customers can track orders through the web site.) Thanks Again!

Brian Yates
Philadelphia, PA

Thanks Brian,
We have added it. We took it off because so many people were immediately looking for the tracking info and calling us instead of having a little patience and giving the item a chance to get to the shipper's hub. But we will try it again with a note requesting to wait a day or two.
Frank

I googled to you, looking for a 12-Volt tv. Just to let you know, the several wrong words used in the context of product description, led me to question how professional your operation might be, and caused me to move on. It does seem as if you are trying .. my friendly suggestion would be to edit your online presense more carefully. Regards,

Grant (no last name given)
Salinas, CA

Hi Grant,
Unfortunately feed back like yours has no real value. If you feel something is spelled wrong, let us know which word and on what page you are referring too. I really doubt if we have that much spelled wrong, except in cases where we are writing for the search engines. i.e. log books, logbooks. We change the website almost everyday, so many errors are going to happen. We offer a little gift for those who point them out, as a way of trying to limit them to an acceptable level. As far as your shopping habits go, you have the right to shop wherever you like and for whatever reason you have for shopping there and we would support you 100%. Frank
 

(Editors Note: There was more conversation, but you get the basic idea. Grant was not happy that we felt his feedback has no value. He did not seem to grasp the idea that good feedback gives specifics that can be corrected. It is also hard to appreciate someone who belittles our written professionalism, while misspelling the word "presence".)

Hello Road Trucker, I saw your "ditty" regarding American Express. I agree 200%. I like seeing companies that will stand up to absurd charges. Have a great weekend,

Karen Acome
Schoharie, NY

Hi Karen,
Personally I think the whole industry needs to be changed. About 17% of the charges have anything to do with the transfer of money. The rest is a pass on of promotional stuff and profit grabbing. The credit card industry is a double edge sword. On the one hand they are absolutely necessary and on the other they are a curse to the business word as well as the consumer. They charge us double the agreed price, but we are not allowed to charge the consumer directly so that they know where the extra charge is coming from. Every other business can itemize their charges, except if you accept credit cards. Then you must hide the credit card industry's excessive charges in your product price. I would love to charge an extra 2% for all cards that are considered by the industry to be "non-qualified", but the credit card industry does not give you that information. You only get the bill. And if you could find out, you would still not be allowed to charge the extra 2% to those who are usings those cards. Frank

This is just a quick note to say that I really appreciated what you wrote at the end of your FAQ on the problems you're experiencing with the credit card industry. Very interesting! --

Geoff
Seattle, Washington

Hi Geoff,
I see more than one person understands the problem. Thanks for writing. Frank

I read through your comments in the FAQ section about the credit card industry. Thank you very much. I wish you could get this message out to all consumers. I for one am tired of the fat cats who sit back and swindle their way to corporate riches. The "executives" who come up with these and other scams are a serious drain on the working people of this country. They rip off both sides of the transaction. Thanks again and best of luck (skill) in your business - I like your website. Sincerely,

Mike Delgadillo
Siloam Springs, Arkansas

Hi Mike,
Thanks for the comments. I agree, in my opinion, too many so called businessmen are little more than thieves without the courage to use a gun. Thankfully, there are still a lot of good people out there, but they seem to be dominated by too many who use trickery and misdirection as standard operating procedures. Frank

Why thank you Frank! Glad to help :) I am sorry to hear about what you've been getting in form of 'mistake catching' that is really too bad :( Your site is very easy to navigate and very informative, I love all of the products! ;)  I do a lot of traveling with between Portland OR and Seattle WA and the trip can take anywhere from 3 - 6 hours depending on traffic, accidents, etcetera so I'm always looking for ways to improve not only my traveling but also my visits. Thank you for having such a wonderful site! Keep up the good work! :)

Holly Woodruff
Beaverton, OR

Editors Note: Holly is referring to an overwhelming amount of people who got our name from a website banner about free gifts. Most were generalized about Grammar, Punctuation and Capitalizations. 3 items that we specifically said did not count. Many duplicates. We had to stop the free gift offer to slow it down. One of the big problems with the web, is too many websites with no unique content who try to piggyback off the work of others.  :o(

Hello Frank, My husband dropped off the old microwave at ups today. Thank you for making this process very easy. It has been a pleasure doing business with you.

Salpi Markarian
Watertown, MA

Editor's Note: Salpi's email was in response to the following:

Hi Salpi,
You should send back the old microwave right away, then make yourself a
cup of coffee with your new coffee maker and enjoy the holidays. Frank
Note: We sent here a replacement Microwave with an extra coffee maker and she asked us what she should do to get it back to us. (We love people with Integrity)

Hi Frank, No problem. My husband will get it on his next trip home. I am so impressed by your quick response to questions that I will be placing an order for your Road Pro 1 cup coffee maker and several other items as soon as it is back in stock. It's been a pleasure doing business with you. Merrry Christmas to you and your's.

Melanie Edwards
Englewood, FL

Hi Melanie,
Marissa and I wish you and your family a happy holiday and hope your New Year is your best yet. Frank & Marissa.  Editors Note: Melanie's note is in response to not getting her Cooler on time for Xmas. This is one of our failures which should have never happened. We are picking up Melanie's shipping on her next order to try and make it up.

Hi Frank, RoadTrucker & UPS are great! I received both of my orders yesterday & today. My husband is really going to like all of his gifts for his truck. Happy Holidays !!!!!!

Lorie Reifsteck
Geneva, New York

Hi Lori,
Thank you and happy Holidays to you too. Frank & Marissa

Dear Frank Oddo, You must be very proud of your website! You have the best prices and when I paid for 3 day freight it arrived in 2 in the middle of a blizzard! Your company deserves an A+. Thank you! Sincerely

Karen Squires
Santa Fe, New Mexico

Hi Karen
Thank you for your nice comments. I have put a lot of time on our website and have tried to keep it up to date as products no longer are available. We also have a little gift of appreciation for anyone finding an error which has helped us correct several dozen mistakes since we started. And during the holidays, we stay up as late as necessary to make sure all orders are in the warehouse queue for early the following morning. We appreciate customers like you who take the time to let us know when we are doing it right. Thank you Frank

Thank you so much for the quick delivery. I received the package on Friday and was totally surprised it came so quickly. Thank you for the "freebies" (truckers fleece blanket roll and brown gloves.) I will definitely order from your site again, and make sure that every trucker I know I will inform them of your website. Again, thanks! Merry Christmas!

Trish DeCresce
Lynchburg, Virginia

Hi Trish,
We really appreciate customers like you who take the time to let us know we are doing things right. We work hard at our business. We answer the phones anytime we are up, even if we are relaxing at home and watching a movie. We process orders every night and send them to the warehouse so they will be in the queue for shipment the following day. At this time of year, we process and send orders several times a day, to make sure they can get out as soon as possible. We update the website with Sold Out as soon as an item is no longer available. We really care at RoadTrucker and we want our customers to know that. Thanks for stopping at RoadTrucker. We appreciate you and your business. Frank

Frank, The replacement grill arrived today. I checked it out and it works great. I really appreciate your taking care of it so quickly. One of my friends has already ordered stuff for his boat from you and I expect more will do so. Keep up the good work.

John Beard
Clemson, South Carolina

Hi John,
Nice to hear the grill is working great. We count on product feedback from customers like you to keep the quality in our product mix. Thanks for the nice comments. We do try to provide the type of service we would like to receive and feedback like your tells us we are doing something right. Thanks. Frank

Hi. First, I'd like to tell you that it took me a long time to find a website as great as yours for products for my boyfriend (who of course is a trucker). The coffee pot we ordered was shipped quickly and he was so happy with it. But, it has now stopped working. I purchased it on 8/29/06, invoice number 00036115. This is the third coffee pot we have bought and it lasted the longest (which we couldn't be happier about). I was wondering if you had any suggestions on how to fix it or if there is any way that we could return it. If not, I'll understand. Again, you have a great site and I'm so happy to have found you! Hope to hear from you soon.

Jennifer Callinan
Myrtle Beach, SC

Hi Jennifer,
Thanks for the nice comments and yes, of course you can exchange it. Everything on our website has, at the very least, a 90 day warranty. Some go up to 2 years and the TV Mounts have a lifetime. Warranty. Note: Jennifer did not indicate what brand coffee maker the other 2 were. Hopefully they were not RoadPro. :o)

dear frank:your timely and responsive response is the best i have ever seen .thank you very much and i am looking forward to receiving the refrigeratot! bal

Ballard Cheatham
Watsonville, CA

Editors Note: Ballard paid for 3-day shipping, but Koolatron sent his Cooler Ground, so he did not get it for the birthday party. We refunded the difference between 3-day and ground and apologized for Koolatron.

Thanks Frank for working on this order for me. I received it on Thursday. Got here sooner then expected. (Editors note: Kathryn ordered a Koolatron and they tend to be slow. We told them to cancel the order if they could not get it out right away for Kathryn)

Kathryn Avery
Seabeck, WA

Hi Kathryn,
We always try to do what we can for our customers. And thankfully the overwhelming majority really appreciate that. The other few, I wouldn't wish on my competitors.. :o) Frank

Dear Road Trucker,
Thank you very much for thr great service. We will be doing more business in the future.

Dee Kilpatrick
Belton, Texas

Hi Dee,
Thank you. We always appreciate feedback, both good and bad, from our customers, but naturally, the good is so much better. We appreciate you and your business.

Frank,
I received the TV yesterday. The foam packing was broken but I checked it out and it works fine. FYI: It is advertised as 13" and the box is marked 13". However, the instructions say 14". I measured the screen diagonally and it is 14".

Thanks for the excellent service.

George Thomas
Albuquerque, NM

Hi George,
We have found that they tend to tie the straps tightly on the pallet and the TVs that are on the corner by the straps tend to get the foam damaged, but so far, the TVs have been in fine shape. I really appreciate the feedback. I bought one myself, but I haven't had the time to check it out. That's a great bonus though (14"), isn't it. We have caught up on our backorders of these and so far, not one complaint, so our expectations are high. Thanks for the great feedback. Frank
 

Frank,

"This order was for Fathers Day, I was ok with this delay back at the beginning of June, now it is getting ridiculous. I would hope that a business like yours would make a compensation for the run-a-round that I have gotten.
Dissatified customer.
 

(Editors Note: Tim is talking about the Memorex TV that we took advanced orders for. This is a part of a long email basically blaming us for not getting the new Memorex in and through customs, in time for his father's day gift. Part of his 2nd email follows)
 

Cancel this order. I will blame you because you did give out bad information. You said that this product was available and you did not come through. I do not care about customs or your shipping, I do care about customer satisfaction and you have not completed your end of the bargain as agreed. With that said CANCEL MY ORDER and Refund the money that you owe me!!! (Editor's note: His emails go on and on with this type of drool, but you get the jest. Notice the part about Getting some compensation? We sure are sorry his dad did not get a gift on time, but we made it clear the Memorex was a new TV/DVD and we had no real control on when they would come in, or when they would clear customs. We pre-sold over 60 of those TVs and sent out 4 emails keeping customers up to date with the latest information.

Tim Crowder
Show Low, AZ

Hi Tim,
Your father's day gift is your responsibility. You made a decision based on the information available at the time. That did not work out the way you expected. Don't blame everyone else. Chalk it up as part of life and move on. Our responsibility is to keep you informed and we have done that. In fact, so well, that not one other customer missed the message. They were all respectful and understanding that we cannot control Customs. We can only let you know that the TVs are on the water and waiting to clear Customs. As soon as we heard anything at all, we emailed all our customers. No one gave you or anyone else the run-a-round and we certainly do not owe you a thing.

Once again, you need to stop blaming everyone else and take some personal responsibility for your decisions. It doesn't make you a bad person. Actually it makes you a much better person. And You'll find life is sooooo.. much sweeter.. Good luck with that. Frank
 

Dear Road Trucker,
thanks -you have great service and we love our 12-Volt tv-vcr-------nice doing business with you people. thanks d,marsh--

D. Marsh
Bend, Oregon

Hi Daniel,
We love customers like you who are realistic and knowledgeable enough to recognize when an effort is being made to give you as much information on a new product delivery as possible. And thankfully we have been very fortunate that all but one appreciated our effort. The interesting thing here is we invited that one customer to cancel and they did. Now everyone who ordered a Memorex TV/DVD has one with the exception of him. We do hope he finds one somewhere else though.